Terms & Conditions — hfive5

Welcome to hfive5. These Terms & Conditions (hereinafter referred to as "the Agreement" or "T&Cs") constitute a legally binding contract between you (the "User", "Player", or "Account Holder") and hfive5 (the "Platform", "Operator", "we", "us", or "our") concerning your access to and use of the website located at https://hfive5.cam and all associated services, products, software, and content offered therein.

By accessing, registering on, or using the hfive5 platform in any capacity, you confirm that you have read, understood, and unconditionally agreed to be bound by these Terms & Conditions in their entirety. If you do not agree with any part of this Agreement, you must immediately cease using the Platform.

These T&Cs should be read in conjunction with our Privacy Policy and our Responsible Gambling Policy, both of which form an integral part of the overall agreement between hfive5 and its users.

For the purposes of these Terms & Conditions, the following definitions shall apply:

To register and maintain an active account on the hfive5 Platform, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the Platform:

• You are at least 21 years of age. hfive5 strictly enforces a 21+ minimum age policy in compliance with responsible gambling standards applicable to casino and sports betting activities.
• You are a natural person and not acting on behalf of a corporation, trust, or other legal entity unless expressly permitted in writing by hfive5.
• You are legally permitted to engage in online gambling activities under the laws applicable in your jurisdiction of residence.
• You are not accessing the Platform from a Prohibited Territory.
• You do not hold an existing hfive5 account. Only one account per person, household, IP address, device, or shared payment method is permitted.
• You are not a current or former employee, contractor, director, or close associate of hfive5 or any of its affiliated entities.
• You are not registered on any self-exclusion list maintained by hfive5 or any affiliated responsible gambling programme.

When registering an account with hfive5, you agree to provide accurate, current, and complete information as requested during the registration process. You further agree to update such information promptly in the event of any change.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not disclose these credentials to any third party, permit any third party to access your account, or allow another individual to place wagers on your behalf.

• Each individual may register only one (1) account. The creation of multiple accounts is strictly prohibited and may result in immediate suspension of all associated accounts and forfeiture of balances.
• Account registration requires a valid and active email address or mobile phone number. hfive5 will use this contact information for account verification, security alerts, and transactional communications.
• You must notify hfive5 immediately at [email protected] if you suspect any unauthorised access to your account or if your credentials have been compromised.
• hfive5 reserves the right to decline any registration application at its sole discretion without being required to provide a reason.

Your use of the hfive5 Platform is subject to the following general terms. By accessing any part of the Platform, you agree to these conditions without reservation.

The Platform is provided for personal, non-commercial entertainment use only. You may access the Platform using any compatible device, including desktop computers, laptops, smartphones, and tablets, provided that such access complies with these T&Cs and applicable laws.

You agree to provide truthful and accurate information in all dealings with hfive5, including during registration, identity verification, payment processing, and customer support interactions. The submission of false, misleading, or fraudulent information constitutes a material breach of this Agreement.

hfive5 endeavours to maintain uninterrupted access to the Platform at all times. However, the Operator does not warrant continuous, error-free, or uninterrupted availability and shall not be liable for any loss or inconvenience arising from scheduled or unscheduled maintenance, technical faults, or connectivity issues beyond its reasonable control.

You are responsible for ensuring that your device, browser, and internet connection meet the minimum technical requirements necessary to use the Platform effectively. hfive5 accepts no liability for any losses arising from technical failures on the User's end.

hfive5 accepts deposits via a range of payment methods tailored to Malaysian players, including Touch 'n Go eWallet, Boost eWallet, GrabPay, DuitNow Transfer, FPX (covering Maybank, CIMB, Public Bank, Hong Leong Bank, and other participating financial institutions), and cryptocurrency options including USDT TRC20 and Bitcoin (BTC). The availability of specific payment methods may vary and is subject to change without prior notice.

Minimum deposit amounts and maximum withdrawal limits apply and are displayed within the relevant deposit and withdrawal sections of your account. These limits may be adjusted by hfive5 at its discretion, with or without prior notice, for operational or compliance reasons.

• All deposits must be funded from a payment method registered in the User's own name. Third-party funding is strictly prohibited.
• hfive5 does not charge platform-side fees on standard deposits. Network fees for cryptocurrency deposits are borne by the User.
• Deposit processing times vary by method: e-wallet and DuitNow deposits are typically processed instantly; FPX bank transfers may take 5–15 minutes; cryptocurrency deposits require network confirmation and typically take 15–30 minutes.

• Withdrawal requests are subject to identity verification and, where applicable, completion of KYC requirements.
• Funds may only be withdrawn to a payment method previously used to deposit funds into the account, or to a verified account held in the User's own name.
• hfive5 aims to process approved withdrawal requests within the timeframes published on the Platform. Processing times may be extended during periods of high demand, public holidays in Malaysia, or where additional verification is required.
• hfive5 reserves the right to withhold withdrawal processing pending investigation where fraudulent activity, bonus abuse, or breach of these T&Cs is suspected.

hfive5 offers a range of promotional incentives to both new and existing players, including welcome bonuses, deposit match bonuses, cashback rebates, birthday bonuses, and referral rewards. All bonuses and promotions are subject to the specific terms associated with each offer, in addition to the general conditions set out in this section.

• Bonus funds are credited to a separate promotional balance and are subject to applicable wagering requirements before they may be converted to withdrawable funds.
• Unless otherwise stated, wagering requirements must be met within the validity period specified for each promotion. Unused bonus funds expire upon the conclusion of the validity period.
• hfive5 reserves the right to modify, suspend, or withdraw any promotion at any time, with or without prior notice.
• Only one bonus may be active per account at any given time unless explicitly stated otherwise in the promotional terms.
• Bonus abuse — including but not limited to the use of multiple accounts, collusion, arbitrage betting, or any strategy designed to exploit promotional terms — will result in immediate forfeiture of the bonus and associated winnings, and may lead to permanent account closure.
• Birthday bonuses are subject to tier qualification and identity verification. The tier applicable at the time the bonus is claimed determines the reward amount.
• Referral bonuses are awarded upon successful registration and qualifying first deposit by the referred party. Self-referrals and referrals of existing account holders do not qualify.

All wagers placed on the hfive5 Platform are final once confirmed. Users are responsible for verifying the accuracy of all selections, stake amounts, and applicable odds prior to confirming any bet. hfive5 will not accept requests to cancel or amend confirmed wagers except where specifically provided for within the relevant game or market rules.

Sports betting markets — including Liga Super Malaysia, English Premier League, UEFA Champions League, La Liga, UFC, and e-sports titles — are governed by the specific rules applicable to each sport and market type. Asian Handicap, Over-Under, and 1X2 markets each carry distinct settlement rules. Users are encouraged to review the applicable market rules prior to placing any wager.

Live casino games are facilitated by certified third-party game providers and are subject to the rules of each individual game as displayed at the live table. In the event of a technical disconnection during a live game round, the outcome of any incomplete round shall be determined in accordance with the applicable game provider's rules. hfive5 shall not be liable for losses resulting from disconnections caused by the User's device or internet connection.

In the event of a manifest error in any game outcome, odds display, or payout calculation, hfive5 reserves the right to void the affected wager(s) and return the staked amount to the User's account. Winnings arising from an obvious error are not payable and will be reversed upon detection.

The following conduct is strictly prohibited on the hfive5 Platform. Engaging in any of the below activities constitutes a material breach of these T&Cs and may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities where applicable:

• Registering more than one account, whether under the same or different identities.
• Using automated software, bots, scripts, or artificial intelligence tools to place wagers or interact with the Platform in a non-human manner.
• Engaging in money laundering, fraud, or any activity intended to exploit the Platform's payment systems for illegal purposes.
• Colluding with other Users or third parties to gain an unfair advantage in any game or betting market.
• Exploiting software bugs, game vulnerabilities, or technical errors for financial gain.
• Using the Platform to conduct arbitrage betting strategies that exploit discrepancies in odds across markets or platforms.
• Accessing the Platform using a VPN, proxy, or similar tool to circumvent geographic restrictions or conceal your true location.
• Allowing or facilitating access to your account by a third party, including sharing login credentials.
• Engaging in any form of harassment, abusive language, or threatening behaviour directed at hfive5 staff or other Users.

hfive5 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, where it has reasonable grounds to believe that a breach of these T&Cs has occurred or is likely to occur.

• Upon closure of an account for breach of these T&Cs, any remaining real-money balance may be subject to review prior to release. Balances associated with fraudulent, abusive, or prohibited activity may be forfeited.
• Users wishing to voluntarily close their account may do so by contacting the support team at [email protected]. Voluntary closure requests will be processed within a reasonable timeframe, and any eligible real-money balance will be returned via the User's preferred payment method subject to standard verification checks.
• Self-exclusion requests constitute a form of voluntary account restriction. Once a self-exclusion period is activated, hfive5 will not permit the account to be reopened or a new account to be registered until the exclusion period has lawfully expired.

All content on the hfive5 Platform — including but not limited to text, graphics, logos, icons, images, audio clips, software, and the overall design and compilation thereof — is the exclusive property of hfive5 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial purposes in accordance with these T&Cs. This licence does not permit you to reproduce, distribute, modify, create derivative works from, publicly display, transmit, or otherwise exploit any Platform content without the prior written consent of hfive5.

To the fullest extent permitted by applicable law, hfive5 and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, or loss of goodwill — arising out of or in connection with your use of the Platform, regardless of whether such damages were foreseeable or hfive5 had been advised of the possibility thereof.

hfive5's total aggregate liability to any User arising from or in connection with the Platform shall not exceed the total net deposits made by that User to hfive5 in the thirty (30) day period immediately preceding the event giving rise to the claim.

hfive5 is committed to promoting responsible gambling practices across its entire user base. We recognise that, for a small number of individuals, gambling can become a problem, and we take our obligations as an operator seriously.

• Deposit Limits: Users may set daily, weekly, or monthly deposit limits from within their account settings. Once set, a limit reduction takes effect immediately; a limit increase is subject to a mandatory cooling-off period.
• Session Time Reminders: Users may configure session duration alerts to receive on-screen notifications after a specified period of play.
• Self-Exclusion: Any User may request a self-exclusion of a defined duration (minimum 30 days) or permanent exclusion by contacting our support team. During a self-exclusion period, the User's account will be suspended and no new account may be registered.
• Reality Checks: Account dashboards display real-time session win/loss summaries to assist Users in maintaining awareness of their gambling activity.
• Age Restriction: hfive5 enforces a strict 21+ minimum age policy. Age verification may be conducted at any time.

For further information on responsible gambling tools and support resources, please visit our dedicated Responsible Gambling page. For players aged 21 and above only. Play responsibly.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which hfive5 is registered and operates. Users accessing the Platform from Malaysia are responsible for ensuring that their use of the Platform complies with all applicable Malaysian laws and regulations.

Any disputes arising from these T&Cs that cannot be resolved through direct negotiation between the parties shall be subject to the exclusive jurisdiction of the competent courts in the Operator's jurisdiction of incorporation, unless otherwise required by mandatory consumer protection laws in the User's country of residence.

hfive5 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time and at its sole discretion. Amendments will take effect immediately upon publication on the Platform unless a later effective date is specified.

We will endeavour to notify registered Users of material changes via email or a prominent notice on the Platform. Your continued use of the Platform following the publication of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the amended terms, you must cease using the Platform and, if applicable, close your account.

It is your responsibility to review these T&Cs periodically to ensure you remain aware of the current terms governing your use of the Platform.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the hfive5 Platform, please contact our support team through the following channels:

• Live Chat: Available directly on the Platform, 24 hours a day, 7 days a week.
• Email: [email protected] (plain text — not a clickable link; please copy and paste into your email client).
• Languages Supported: English, Bahasa Melayu, Mandarin Chinese.
• Response Time: Our team aims to respond to all email enquiries within 24 hours. Live chat responses are typically received within 3–5 minutes.

hfive5 is based in Malaysia and primarily serves players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and the broader Malaysian market. All formal communications should be directed to the email address listed above.